Dana Chisnell

email dana@usabilityworks.net or call 415 392 0776

User experience research

Workshops

Recruiting

See my work:

Testimony on ballot design to the US Election Assistance Commission

Style guide for voting system documentation

New Heuristics for Understanding Older Adults as Web Users

Designing Web Sites for Older Adults: Expert Review of 50 Web Sites

Jeffrey Rubin and Dana Chisnell. Foreword by Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Second Edition

Read my new book, Handbook of Usability Testing:

Order from

Download examples and templates

Read my blogs:

on usability testing

on ballot design

Meet me at these events:

San Francisco STC, November 19, Quick, cheap, and insightful: Usability testing in the wild

Web Design World Boston, December 8-10, Boston, Massachusetts

New Law Workshop for the California Association of Clerks and Election Officials (CACEO), Thursday, December 11, Sacramento, California. “Ballot Design, Brennan Center for Justice Report” panel

Listen to interviews and talks:

Design Critique with Tim Kiernan on Handbook of Usability Testing 2.0

SpoolCast with Jared Spool on the difference between good user experience teams and great ones